Case Studies

Telecom Testing

The client is global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. The client provides IT consulting, integration services and business applications.
InfoSage has engaged with the client in terms of Test Process implementation, Test Environment establishment and Application functionality validation with respective to various Test approaches.

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Contact Center Service

A contact center is a facility used by companies to manage all client contact through a variety of mediums such as telephone, fax, letter, e-mail and increasingly, online live chat.

Distinct from call centers, that purely handle telephone correspondence, contact centers have a variety of roles that combine to provide an all encompassing solution to client, and customer contact. Contact centers, along with call centers and communication centers all fall under a larger umbrella labeled as the contact management industry.

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Customer Relationship Management Tool

Client is the leading water and waste water management related company in the state that has been providing highly techno-economically viable solutions to its customers. Client required a Customer Relationship Management tool to manage its growing sales force, which would subsequently result in an increase of product sales. Customer Relationship Products are generally classified into Sales Force Automation Products and Customer/Service Support products. Based on the clients’ requirements, and based on the some of the existing Sales Force Automation Products, we started developing a Sales Force Automation tool, SalesOne which when finished would offer much more exciting benefits than existing products in the market.

Microsoft .Net 1.1 Framework and VB.Net language have been used. One of the major reasons in deciding to go with Microsoft .NET framework is the feature-rich set of ready to use System classes that can be employed by any .NET application. Also, compared to other leading web technologies like J2EE, this has a greatly streamlined development API, easy web service support, simple and efficient localization, and provides great documentation as well.

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Call Evaluation QA Assurance

Client is the America’s leading cheese purveyor, who needed a more robust system that would cater to its fast growing Internet customer base along with the capability to automatically and effectively handle the orders and promotions mailed to its customers using catalogues. First, we had to develop the right application to handle the client’s phone and web customers efficiently. Second, we had to integrate this developed application with the existing Microsoft Retail Management System software that was being used to maintain client’s store inventory. Finally, third party modules for handling Shipping, Credit card processing, had to be linked to the developed application to handle shipments and payments efficiently.

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E-Commerce Application Development and Integration

Client is the America’s leading cheese purveyor, who needed a more robust system that would cater to its fast growing Internet customer base along with the capability to automatically and effectively handle the orders and promotions mailed to its customers using catalogues. First, we had to develop the right application to handle the client’s phone and web customers efficiently. Second, we had to integrate this developed application with the existing Microsoft Retail Management System software that was being used to maintain client’s store inventory. Finally, third party modules for handling Shipping, Credit card processing, had to be linked to the developed application to handle shipments and payments efficiently.

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EUAM Quality Assurance

ent is the worldwide industry leader in Customer Capture solutions. An E-commerce solution had been developed for the client using the ASP.NET development platform. Before the final build was sent to InfoSage QA team, TID test cases were used by us to inform the development team about all the functionalities that have been implemented. The final build was sent to us after the necessary modifications have been made and we started the QA and testing process.

Black Box testing had been done to test if the inputs and outputs of EUAM module are matching the given specifications. During Black Box testing phase, following methods and types of manual testing were employed repeatedly:
Build Verification Testing, Deployment Testing, Functional Testing, Database Testing, User Interface Testing, Localization Testing, Performance testing, Integration testing, and Security testing.

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Financial Accounting and Support

Total Off-Shore Financial Support for following clients in US for last 4+ years

  • JASS & Associates Inc., San Jose, CA, USA
  • Technowiz Inc., San Jose, CA, USA
  • Orbis-IT Inc., Piscataway, NJ, USA
  • Savi-Tech Inc., Atlanta, GA, USA.

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GCAP Software

Customer is one of the leading entrepreneurs in Dallas with rich experience in Sales and Marketing. Client’s main aim is to target a vast user base for this product, using which even a common person can dynamically create own tool(s) to meet their business needs. J2EE technology has been used to develop the GCAP product. GCAP architecture is well designed with loosely coupled User Interface, business, and database layers to make it scalable and extensible, technically as well as functionally.

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Health Project

When our representatives met the secretary of Family & Health Welfare Department, they put forward what InfoSage had in mind. Our plan had been to develop the entire project using ASP.NET and VB.NET technologies, and use SQL Server 2005 database. We explained the advantages of the advanced version of the system that the Honorable health minister had seen during his U.S visit.

InfoSage’s proposed E-Commerce solution is based on the Health Passport Project that has already been adopted by the US authorities and which has been successfully running in 3 US states since 1999 – Wyoming, North Dakota, Nevada, with state-wide rollouts. This same system has been selected as a model health card system by the US government as its contribution to a G8 initiative

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Integrated Payment System

Client is a team of professionals from various technology sectors that have collaborated to design an integrated payment system for the medical and health insurance communities. Client needed an e-commerce solution that would provide services to both physicians and insurance companies in expediting and maximizing provider cash flow, accelerating medical billing and collection, reducing staff time for insurance claims/accounts receivable reconciliation, collecting debt against outstanding bills, and reducing provider credit card processing fees.

The proposed solution had to be built around ASC X12N 835 Health Care Claim Payment/Advice. The ANSI 835 format is known as a “transaction set” in EDI terms. The objective of this transaction set is to support reimbursement processing for health care products and services. This transaction set can also be used to make a payment, send an Explanation of Benefits (EOB) remittance advice, or make a payment and send an EOB remittance advice only from a health insurer to a health care provider either directly or via a financial institution.

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Knowledge Process Outsourcing E-Commerce Solution

Client had been one of the few research analysts who predicted the boom in Knowledge Process Outsourcing (KPO) sector when major companies in the U.S. had been chanting the Business Process Outsourcing (BPO) mantra. He wanted to capitalize on his research and carve a niche in the KPO market. The developed E-Commerce solution is the brainchild of his and InfoSage’s efforts.

Inline with the rapidly changing technology scene then, InfoSage planned to use JSP web technology to develop the proposed E-commerce solution. JSP pages work perfectly on any platform and can be run on any web server or accessed from any web server. JSP technology also emphasizes the usage of reusable components, the core of our proposed solution. We based this solution on the Oracle 8i database.

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Personal Navigation System

  • Personal Navigator is a routing and navigation services product for Windows and WinCE device.
  • The system can receive GPS signals from a GPS receiver and identify a user location. From this user location, users can find route to any location on the map.
  • The Car Navigator generates dynamic driving directions, voice advices and schematic views of forthcoming road junctions. Users can chose shortest or quickest paths when selecting their routes.
  • Map Engine provides the ability to display the geographic data on the screen in different modalities and interact with the map. All these functionalities are strictly related with the format of the geographic data.

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